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Service Management Group Company Profile
| Company Name | Service Management Group |
|---|---|
| Website | https://smg.com |
| Snippet | WebSMG founded as a unit of KC ad agency Barkley 1991 Launched employee experience solution 1995 Launched customer experience solution 1997 SMG co-founder Leonard Schlesinger published "The Service Profit Chain" 1999 SMG spun off from Barkley as an independent company 2003 Introduced competitive benchmarks to the marketplace 2007 |
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